Conditions of Sale
We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Swiss Pharmax. If you noticed any defect of the product, we are happy to send you a new product, fix the old one or provide you a refund.
Order process and conclusion of purchase agreement
(1) The product presentation on our Swiss Pharmax does not represent an offer but shall be understood as a non-binding invitation for the customer to submit an order.
(2) By clicking the “Add to Cart” button, you send us a binding offer for the conclusion of a purchase agreement with Swiss Pharmag regarding the items in your shopping cart (hereinafter referred to as “Order”).
(3) Swiss Pharmax may, at its discretion, accept or reject the Order. Swiss Pharmax will accept your Order by sending an order confirmation or simply by delivering the ordered products to you. Unless otherwise stated, the effective date of the purchase agreement is the date on which Swiss Pharmax confirms by email the acceptance of your Order. In case of purchase on advance or partial payment, the purchase agreement is subject to the condition of and shall become binding for Swiss Pharmax only upon receipt of the full payment for the purchase.
(4) If you place an Order through our Website, the ordering process comprises four steps:
1.You select the desired goods.
2.You check all items in your shopping cart and apply any necessary changes. You click the “Check out” button to proceed to payment.
3.If you have not already done so, you can log into your user account with email and password and enter the required customer data for the invoice. Alternatively, you can check out as guest.
4.Finally, on the “Checkout” page, you select the preferred method of payment and confirm your acceptance of the conditions that shall apply to the purchase. Here, you can again change the invoice details, check your purchase data andr eturn to the cart by clicking “Back to cart”.
(5) With our order confirmation and/or delivery, we will send you a copy of the corresponding Order, including the corresponding invoice, to your email address
Defected products
Defective Product is an imperfection in a product that has a manufacturing or design defect, or is faulty because of inadequate instructions or warnings. A product is in a defective condition if it is unreasonably dangerous to the user or to consumer who purchases the product and causes physical harm.
The standard defect warranty for our products is 2 years. The deadline for submitting a complaint can never be shorter than two months from the point at which the customer discovered the defect. If the defect arises more than 6 months after purchase or delivery the customer will have to prove that the item had been defected and not developed the malfunction for extended use of the product. The validation of defect dispute is investigated by independent experts for the type of product. If there is a deficiency (defect) in the item and the consumer has reported within the before mentioned deadlines, the consumer may choose:
• To refund the full price of the defected product;
• Between repair or replacement (under certain conditions);
• Price reduction (under certain conditions).
Notification of errors and defects in the products can be conveyed to us orally or in writing. For the sake of certainty, we recommend that the complaint be sent to us by email with any kind of proof of purchase (receipt, invoice etc.).
Right of withdrawal / cancellation /regret and returns
When using the right of withdrawal, the goods must be returned to the seller within a reasonable time. The seller is obliged to repay the entire purchase price to the buyer within 14 days from the date the seller receives the goods or pick-up note or the goods are placed at the seller's disposal. The seller may not charge the buyer's use of the cancellation right, but the seller may require the buyer to pay the cost of the return shipment. The buyer can examine the product before he or she repents the purchase. The product must nevertheless be able to be returned to the seller in approximately the same condition and quantity as it was in when the buyer received it. The buyer should return the item to the seller in the original packaging if possible. When using a right of withdrawal for intimate products, the product must be unused when returned. The right of cancellation cannot be used on intimate/hygiene products that have been used.
Delivery, delivery costs, costs of return on cancellation and customs duties
Swiss Pharmax delivers the goods only by mail order.
Collection of goods by the customer is not possible. We do not deliver to parcel delivery stations.
Delivery address is the one that is set when placing your order.
Any corrections to the delivery after the order has been shipped out are not possible.
Shipping date is considered the date and time when the status of the order has changed and the customer has been notified of it by an email (with the exceptions of technical errors made by the online ordering system with the email deliverability issues).
We deliver to all of the following countries following countries for a flat shipping rate: Austria, Belgium, France, Germany, Italy, Luxembourg, the Netherlands, Portugal, Spain (excluding the Canary Islands), Czech Republic, Denmark, Finland, Greece, Ireland, Norway, Poland, Republic of Bulgaria, Republic of Croatia, Republic of Cyprus, Republic of Estonia, Republic of Hungary, Republic of Latvia, Republic of Lithuania, Republic of Malta, Republic of Slovenia, Romania, Slovak Republic, Sweden and United Kingdom.
Deliveries to any country outside our delivery range may be subject to extra fees which will have to be covered by the customer.
Delivery period and postal cost will be displayed prior to completing the order.
The order handling time is 1 working day (subject to change under the circumstances of exceptionally high order volume).
The delivery period starts to run the next working day after the payment in advance.
All of the items listed in the website are in stock and available to order (unless stated otherwise).
The stock management and control system select the closest warehouse which has the enough products to fulfill your order.
You as purchaser shall bear the delivery costs. In the case of delivery to a non-EU country your order may be subject to additional import taxes or duties that are levied as soon as the package arrives at the designated destination. All additional fees for customs clearance must be borne by you. We have no influence on these fees. For more information on customs regulations we recommend that you contact your local customs authority. Please note that you are considered the importer in the case of orders from the Swiss Pharmax and must comply with all laws and regulations of the country in which you receive the products.
Information on the online dispute resolution and alternative dispute resolution methods for consumers
The fastest way to send an inquiry regarding any sort of dispute is to contact us by the contact details:
Via email: info@swisspharmax.com
By phone: +44 7418 430595
Every purchase is covered by Paypal's Buyer Protection Program.
PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, when you don’t receive your item from us, or when you receive an item, but the item isn’t what you ordered.
In case your dispute is not resolved you can claim for a refund with Paypal or contact your bank to cancel the transaction.